Change Management Cabinet

Structured change request documentation, risk scoring, and CAB approval routing for IT and DevOps teams. Every change — database migration, infra update, config push, major deploy — gets a complete packet: what's changing, why, what could go wrong, rollout steps, rollback plan, and who needs to approve. The QA reviewer agent validates completeness before anyone wastes time in a CAB meeting. Every packet is a file.

Keep ServiceNow as your ITSM system of record. Replace the inconsistent change forms, the forgotten rollback plans, the CAB prep that happens in a chat thread, and the "who approved this?" question during an incident.

The team

• [[.agents/change-reviewer]] — Change Reviewer (lead). Receives every change request, validates completeness against the required fields, scores risk using the standard matrix, and determines the change type (standard/normal/emergency). Blocks incomplete packets from reaching CAB.
• [[.agents/change-workflow]] — Change Workflow Agent. Routes the validated packet to the right approvers, schedules CAB if required, tracks the approval chain, and updates the change calendar.

Recurring rhythm

Cadence	Job	Owner	Output
On-demand (per change)	[[.jobs/change-packet-review]]	Change Reviewer	Change packet in /changes/<change-id>/packet.md
Weekly (Mon 08:00)	[[.jobs/weekly-change-calendar]]	Change Workflow	Weekly change calendar in /reports/change-calendar.md

How to run the demo

1. Open the [[change-packet]] — a complete change packet for CHG-2026-0312: change header, risk assessment, affected systems, rollout steps, rollback plan, approval chain, CAB schedule, and current status.
2. Browse /changes/ — one directory per change, each containing the full packet and approval history.
3. Open /reports/change-calendar.md — the weekly view of scheduled changes and CAB meeting agenda.

Connectors

Required: ServiceNow (change record sync and CMDB context), GitHub (deploy PRs, commit context for code changes). Recommended: Jira (linked issues and release notes), Slack (CAB notifications, approval requests), PagerDuty or Opsgenie (freeze windows, on-call context), Terraform Cloud or Spacelift (infra change context).